Two, there is a variety of templates for all content types.īut we’re here to talk about the Zendesk integration and, unfortunately, this is not where Typeform shines. First, the user experience for your survey takers is great as the surveys are sleek and modern. Typeform shines in the aesthetic department but its Zendesk integration is not so amazing as it requires Zapier The survey editor is also super easy to use. It comes with a wide range of survey types, including the most popular choices, such as NPS and CSAT. Positioning its as the best SurveyMonkey alternative (more on that tool in a minute), SurveySparrow is a modern, comprehensive survey tool. What is not so amazing is that this plan only supports up to 100 responses monthly, so you’ll quickly find out you have to upgrade. The great news is that the Zendesk integration is enabled in all plans, even the cheapest one that comes in at $39 per month. Depending on the type of issue, the department, and even the agent, you can choose different surveys to go out in your emails. Once a ticket is resolved, you can set up NiceReply surveys to be automatically sent out in emails. Moreover, you can include survey triggers in your macro templates. You can use NiceReply to add surveys to your Zendesk ticket responses and effortlessly capture customer feedback without lifting a finger. In short, customers who use the NiceReply surveys (as opposed to the native Zendesk ones) see better response rates. You can find out about its Zendesk integration on a dedicated page with an explainer video. NiceReply has a functional and affordable Zendesk integration but it is limited with the number of responses Its main offering includes three types of surveys: CES, CSAT, and NPS. NiceReply self-describes as the “effortless way to champion customer experience,” and it does deliver on the promise.
Zendesk pricing starter trial#
Sounds like a good deal? Sign up for your free trial today! NiceReply This means you get unlimited survey responses with one survey running at a time and data stored for up to 7 days.
You may be wondering how much this is all going to cost, but the great news is that the Zendesk integration is available on Survicate’s freemium plan. To top it all off, you also get Slack notifications for new survey responses in Survicate that go to Zendesk. You can also create completely new tickets if the survey response requires a bit more work.
Zendesk pricing starter update#
You can choose when you want the account update to happen: once the survey is completed or when the customer meets certain conditions. Once new feedback arrives from Survicate to Zendesk, user info gets updated automatically with the feedback they provided. For example, you can automate surveys to be sent from Zendesk after a closed ticket, a finished call, or a resolved chat conversation. Thanks to the integration, you can set up workflows to improve your customer service experience. And you don’t have to create it from scratch-there are 125+ survey templates that you can use, including: Creating a survey is as easy as sending an email, thanks to the tool’s intuitive survey builder.
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